FAQ

Q1:

What kind of the services can we enjoy buy from Tianjin Kozy Furniture Co.,Ltd.
 
Arrange the shipping and delivery
 

Collect your other stuff buy from China into our warehouse

Make documents for you to do customs clearance,packing list and commercial invoice

Inspect the quality of your orders

Quality assurance
 
Good Packaged avoid damage during shipping
 
Arrange loacl logistic or Rent the truck delivery to your agent's warehouse in     China

Q2:

How to place order and pay it?Can we use credit card or get any insurance?

Payment Term:30% as deposit,balance before shipment.(Show you the finish photos before make the balance.)
 
Payment Way:Western Union for sample order,Alibaba online order,T/T(Wire Transfer) to our business account,Cash,Credit Card

Insurance:Place order online alibaba to get trade assurance,T/T will offer you our company contract and stamp it


Q3: 

Can I get the sample order?

 Of course,we welcome sample test and check quality.You need to undertake the sample freight and pay double sample fee,the sample fee will refund you in your formal order.

Q4:

 How to control the products' quality?

 We have always placed great emphasis on quality control to ensure that excellent quality level is maintained.  Moreover, the principle we always maintain is "to provide customers with better quality, better price and better service".

Q5:

How do you ship the goods and how long can we get it?


Express courier like DHL, TNT, Fedex, UPS, EMS etc.
Shipping time is about 2-7 working days depends on country and area.
By air port to port: about 7-12days depends on port.
By sea port to port: about 20-35days
 
Agent appointed by clients.